Richard Lombard
Positively impacting team culture by leveraging cultural intelligence
Cultural intelligence training, speaking, and consulting
Richard Lombard is passionate about broadening our understanding of other cultures and bringing people together in our diverse and polarized world through cultural intelligence.
About
Cultural intelligence is the ability to effectively interact and communicate with people from a different countries and cultures. Richard gives talks, conducts training workshops, and provides coaching and consulting on cultural intelligence (also known as cultural competence or cultural fluency).
He is a certified cultural intelligence (CQ) instructor through the Cultural Intelligence Center. At Nationwide Insurance and JPMorgan Chase, Richard started and led the Cultural Conversation Group. The group at Nationwide brought together employees from various countries to get to know each other and learn about each other's culture. At Chase Richard facilitated monthly sessions on topics related to culture, to help raise the level of CQ and create a more inclusive environment. Sessions covered such topics as dietary preferences, holidays and special occasions, specific cultures and religions, sports, arts, and cross-cultural communication. Attendance averaged 100 participants and included employees from across the globe.
As a certified CQ instructor, Richard can provide the following resources to you:
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CQ pre-assessment and feedback report
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CQ post-assessment and feedback report
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Assessment analysis (general and individual)
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Online training courses
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In-person and/or virtual training workshops
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CQ training workbooks
Richard has given cultural intelligence presentations for National Management Training Week, the Central Ohio ISACA (Information Systems Audit and Control Association) chapter, the Central Ohio InfoSec Summit, COISSA (Central Ohio Information Systems Security Association), One Dublin, National Church Residences, Expesite, and other organizations. He served on a panel - sponsored by the Columbus Chamber of Commerce - on the topic of cultural intelligence.
Richard has traveled to Europe, Honduras, India, and Israel and has an ongoing desire to learn and teach about other countries, cultures, and worldviews.
Richard has spent most of his career in information technology where he has worked on diverse teams that have spanned several continents. His experience includes cybersecurity, internal audit, project management, desktop support, and IT training. With his extensive experience in IT, Richard can adeptly relate and apply cultural intelligence to diverse IT organizations.
Mission:
To bridge the cultural divide by building understanding and strengthening relationships between people of different countries and cultures.
Vision:
To bring people together through cultural intelligence.
Values:
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Value - All people have value and, therefore, are to be valued, regardless of background.
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Respect - All people are to be treated with respect and, therefore, are to be seen, heard, and understood.
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Humility - Richard doesn't have all the answers. He is on a continuous quest to learn and grow. There is much to learn from everyone.
Training & Speaking Topics
Workshop: Cultural Intelligence - What it is, Why it's Needed and How to Develop it
This 4-hour cultural intelligence (CQ) workshop is suited for any organization with diverse employees and/or customers. You will learn about the four CQ capabilities of Drive, Knowledge, Action, and Strategy and the 10 cultural value dimensions. You can take advantage of the CQ assessments, training materials and online courses provided by the Cultural Intelligence Center. See how cultural intelligence training can enhance employee engagement, customer satisfaction, and team effectiveness.
Bridging the Divide – The Need for Cultural Intelligence in a Polarized World
The world today is divided in ways most of us have never seen before. Much of this is caused by a lack of understanding of and exposure to people who are different from us. Cultural intelligence is a solution that can help bridge this divide by creating greater understanding, acceptance and compassion for other people. Here are the key takeaways from this talk:
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5 benefits of cultural intelligence to you and your organization
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5 ways to develop your cultural intelligence
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6 things you can do now to demonstrate cultural intelligence
You Don’t Have Just an IT Job – Becoming a Complete Employee Through Cultural Intelligence
Although expertise and skill in coding, networks, cybersecurity, and cloud technology are important, people skills are just as essential, especially when working with diverse employees. Cultural intelligence – learning how to interact effectively in a cross-cultural setting – is an essential skill in today’s global working environment.
Cross-Cultural Communication – Strategies for a More Effective Workplace
Communication between people of different cultures can present unique challenges (beyond just language differences). This talk looks at various communication and personality styles, non-verbal communication, and vocabulary variations, and provides practical strategies for clear, respectful and effective communication.
What in the World is Your Worldview?
This talk explains what a worldview is, how a person’s worldview is developed, categories of worldviews, questions addressed by worldviews, and the importance of understanding your own worldview. Participants will get an overview of the world’s major belief systems and will be shown why religious literacy is essential to understanding the world around us.
Testimonials
“More sessions like this are needed to truly understand the cross-cultural differences amongst global work groups.”
“Richard is great at leading discussions and ensuring everyone feels included and learns something new.”
“Richard goes above and beyond to ensure diverse culture is shared within the firm by conducting sessions on different diverse topics. This forum not only helps educate people about different cultures, but also breaks misconceptions about particular cultures.”
“Your passion, energy and dedication for cultural intelligence goes above and beyond. You inspired many of us and changed so many perspectives. You made a huge impact!”
Connect with Richard
+1-614-203-9629